Valyou Sdn Bhd

Applicant name: Valyou Sdn Bhd
Innovation Name: Valyou Multilingual Facebook Chatbot
Innovation Type: Service
Website: http://www.valyou.com.my
Innovation Description: Our objective is to promote greater financial inclusion making international remittance more affordable & accessible to 1.7 million migrant workers in Malaysia.

These communities are largely excluded from the mainstream financial services normally offered by retail banks due to their unreachable locations, limited operating hours, expensive banking fees & language barriers.

At Valyou we understand the customer’s pain points & constantly find solutions to ease them. Valyou’s Facebook receives over 200 customer messages daily in multiple languages. We made it easier for our customer to communicate with us by introducing a unique AI enabled chat bot solution which is user friendly, engaging, smart enough to learn & adapt. Our chat bot supports 6 languages – English, Indonesian, Bangladeshi, Nepali, Urdu & Vietnam.

The chat bot response capabilities are based on customer’s most frequently asked questions. This enables customers to self-serve & get answers to their queries, instantly including outside of the normal office hours.
Status of Innovation: In-market
Innovation Active Since: 07/18/2019
Applicant Type: Private Company
Headquarter City: Kuala Lumpur
Headquarter Country: Malaysia
Year Founded: 2016

Main Category Choice: End-user Experience
Why do you think you should win this category?:
We have made it easier for our customers to communicate with us in their language of preference, offering them instant resolution to their queries at any hour of the day.

The Valyou Facebook chat bot solution is one of its kind and first one to be used with such optimized features within the remittance industry.

The chat bot response time is less than 2 secs, in 6 different languages. It is smart, adaptive, learns quickly and is able to solve problems, take complaints, create support tickets, ask for customer review & subscribe customers to the list all by on its own without any human help.

Based on the query, customers are directed to mobile optimised websites and portals where they can check their transaction status by simply entering the reference number, get the daily exchange rates, list of Valyou locations, the process on how to download and register for the app and more.

With the help of new innovative technologies like Dialogflow, Zapier & AI everything is automated for as seamless chat flow or customer support.

Secondary Category Choice: Technology Innovation
Why do you think you should win this category?
Innovation Active Since – February 1, 2018

The solution not only helps the customer, but also reduces the need for dedicated support resources to manage the customer enquiries in multiple languages.

The chat bot response time is less than 2 secs, in 6 different languages. It is smart, adaptive, learns quickly and is able to solve problems, take complaints, create support tickets, ask for customer review & subscribe customers to the list all by on its own without any human help.

Based on the query, customers are directed to mobile optimised websites and portals where they can check their transaction status by simply entering the reference number, get the daily exchange rates, list of Valyou locations, the process on how to download and register for the app and more.

This win-win solution provides seamless customer support and experience while managing our resource and cost effectively.

Full Name: Jasbir Kaur
Role: Head, Product & Marketing
Linkedin: https://www.linkedin.com/in/jasbirbaldew/

Full Name: Manish Arora
Role: Digital Marketing Executive

Video: https://drive.google.com/file/d/1BAREduSNwC1pl2o9F0OPgvL1UsToDFri/view?usp=drivesdk

Full Name: Jasbir Kaur
Role: Head, Product & Marketing