TITLE: Xoom End User Experience
CATEGORY: End User Experience, Open Category
NAME: Karla | Enriquez
CITY: San Francisco
COUNTRY: United States
APPLICANT TYPE: Company
For over sixteen years, Xoom has been a leading force in transforming the remittance industry. Xoom was one of the first companies to spearhead the move from brick-and-mortar remittance services to a digital experience; then came the platform shift from desktop to mobile channels. In the first quarter of 2017, more than 75% of all Xoom transactions were made on a mobile device, and 97% of Xoom users were repeat users.
Xoom continues to innovate and offer customers new and creative solutions with the end-goal of helping its customers take even better care of family and friends back home. For example, Xoom introduced its Bill Pay service to allow customers to directly pay their loved one’s electricity, telephone, or gas bills. Xoom’s Mobile Reload service lets customers instantly add airtime to a prepaid mobile phone, making sure families can stay connected.
Most recently, Xoom introduced a new service specifically designed for remittance recipients. For the first time, loved ones outside of the U.S. can use Xoom to ‘Request’ a money transfer, bill payment, or a mobile reload from the U.S. No more guessing games for address information or having to write down complicated bank account information; now all of this information can be directly entered by the remittance recipient and the person in the U.S. receiving the request just has to open the Xoom app or online account, and accept the request.
Whether it’s expanding its country footprint to serve more recipient countries – now totaling more than 60 countries and counting; directly partnering with local banks and utility companies; or innovating new product solutions; Xoom has been steadfast in its commitment to making international remittances easier, more secure, and more affordable for people and will continue to work aggressively towards this goal.
Remittances serve as a lifeline for many people around the world. Xoom understands this point and takes great responsibility in providing an easy, secure, and fast service. Xoom has continued to innovate and create new digital solutions. Since Xoom was acquired by PayPal, Xoom has expanded its country footprint and rapidly integrated on PayPal.com and the PayPal mobile app.
SOLUTION IS LIVE? Yes